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Free Case Studies, Articles and Presentations

PIQC maintains a large number of case studies and offers them for learning purposes to students, teachers and professionals. These case studies can be ordered free of charge. They can provide a lot of value, inputs, and practical examples for learning as well as implementing TQM and its tools. They are for educational purpose only and can not used for commercial purposes.

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1 General
1-1	Technology Driven Quality by Dr. Farid A. Malik, Director Quality Management, Emmay Associates (Pvt) Limited
1-2	Powder Metallurgy (P/M) -- A Process of choice for Quality, Reliability and Cost for 21st Century's Global Markets by Qazi Ebadullah, Chief Executive, Adamjee Engineering (Pvt) Limited
1-3	Looking at very Important Points in Management of Technology (MOT) in regard to Research and Development (R&D) by Prof. Shogo Sakakura Dr. Eng., Vice Chairman, The Association for Overseas Technical Scholarship (AOTS) Tokyo - Japan
1-4	National Quality Policy for Economic Development by Abdul Rashid, Director General, Pakistan National Accreditation Council
1-5	Weibull Control Charts for Small Sample Inspection by Dr. Tareq Abughazaleh, University of Hertfordshire, U.K.
1-6	The Use of Weibull Analysis to Predict Shelf-live Parameters by Atta-Ur-Rahman, Faculty of Engg. & Information, University of Hertfordshire, U.K.
1-7	Information Management for Improving Health Services by Dr. Gohar Wajid, Ministry of Health, U.A.E.
1-8	Quality and Reliability Improvement of VoIP by Engr. Atif A. Siddiqi, M. Yousuf I. Zia, & Dr. Abid Karim, Sir Syed University of Engineering & Tech.
1-9	A yielding Technical Investigation is also a Quality Contribution by Wing Commander Nadir Ali Shah, Principal, PIA Training Centre
1-10	Management of Technology Key issues and Future Strategies by Maj Gen Mian Salim-ud-Din (Retd), Rawalpindi
1-11	Best Practices In Health Care Shifa International Hospitals by Muhammad Naeem,Jawaid Islam
2 Education Quality
2-1	Quality Practices in Educational Institutions-A Case Study - Process Control Model by Lt. Col Dr. Nawar Khan, College of Electrical & Mechanical Engineering
2-2	Quality Assurance in Education - An Overview by Kamran Moosa, Chief Executive Pakistan Institute of Quality Control, Lahore
2-3	Quality Assurance in Higher Education by Dr. Hasan Sohaib Murad, Rector, Institute of Management Technology, Lahore
2-4	Quality Cultural in Pakistan Military Academy - A Cade Study by Brig. Safdar Ali Shah, Director of Studies, Pakistan Military Academy, Kakul, Abbottabad
2-5	Introduction of Quality in NED University by Engr. Abul Kalam, Vice Chancellor, NED University of Engineering & Technology, Karachi
2-6	Statistical Process Control (SPC) in a Classroom by Maj. Gen. (R) Mian Salim-ud-Din, Rawalpindi
2-7	Turning Around an Educational Institution and Gap Analysis, against European Quality Improvement System (EQUIS) by Dr. Arif Iqbal Rana, Associate Prof. Lahore University of Management Sciences (LUMS), Lahore
2-8	Quality Management System in Engro Chemical Employees High School by Khadim Hussain Khoso, Principal, Engro Chemical Employees High School, Daharki (Sindh)
2-9	Targeting Quality of Education - An Experience by Sqn Ldr (R) Behram J. Pestonji, Corporate Head – Quality Assurance, The Educators, Lahore
2-10	Quality In Higher Education and Universities by Prof. Dr. Khawaja Amjad Saeed, Principal, Hailey College of Banking & Finance, University of the Punjab, Lahore
2-11	Constructive Principles in Context & Education Reform - A Brief Case Study of The Ali Institute Of Education by Saadia Asghar, Chairperson Professional Studies Department, Ali Institute of Education
2-12	Reforming Pakistan Through Pakistan Education System by Dr. Syed Muhammad Awais, Professor, Department of Orthopedic Surgery, King Edward Medical College
2-13	Quality Management of Engineering & Technology Education - Application of Critical Success Factors by Dr. Mir Mohammad Ali, Former Chairman, Sindh Board of Technical Education
2-14	Present Status of Pak Universities & Improvement Strategies by Dr. Akhlaq Ahmed, Advisor / Consultant Higher Education, Karachi
2-15	Quality Research in Academia by Dr. Farid A. Malik, Chairman , Pakistan Science Foundation, Islamabad
2-16	Evaluation of Public Sector Universities Using Quality Indicators by Dr. Ali Sajid, Associate Professor, NUST Institute of Management Sciences, Rawalpindi Cantt.
2-17	Best TQM Practices - Guardian Satisfaction -A Case Study by Lt. Col. Dr. Nawar Khan, Associate Prof. College of EME, Rawalpindi
2-18	Exploratory Study of Service Quality Education Retrospection by Dr. Shahid Mahmood, Director Academics & Planning, The Educators, Lahore
2-19	Quality Assurance in Technical Education & Vocational Training through Industry-Institute Linkage by Engr. Zahir J. Paracha, General Manager Academics, Technical Education & Vocational Training Authority (TEVTA), Lahore
2-20	Teacher by Default or by design by Saleem A. Kashmiri, Headmaster, Chand Bach School , Muridke
2-21	Variables Creation A Good Image of an Educational Institution in the Market by Saira Nazneen Ibrahim, Registrar, Iqra University , Karachi
2-22	Unique Blend of Contemporary & Islamic Education: Rosan's Experience by Hasan Nisar Ahmed, Director, Rosan's Islamic School, Lahore
2-23	Designing a Quality Assurance Programing Using ISO 9000 Framework by Obaid Ullah Hakeem Khan Kundi, Lead Consultant, Pakistan Institute of Quality Control, Lahore
2-24	Quality in Tertiary Education by Maj. (Retd) Zia Ahmed Jan, Program Director, Defence School of Business Education, Karachi
2-25	Quality of Engineering Education in Pakistan - A Case Study of Gannon University & General Electric Graduate Trainee Program by Mr. Soban Jalil, General Electric Transportation, USA
2-26	Experience of Our Graduates In Hotel Industry by Medeeha J. Khan, Corporate HR Development Manager, Pakistan Services Limited, (Owners & Operators of PC & Marriott Hotels), Pearl Continental Hotel
2-27	A Culture for Academic Excellence: Implementing the Quality Principles in Higher Education by Dr. Sarosh H Lodhi, Professor, NED University of Engg. & Tech. Karachi
2-28	Turning Around and Educational Institution and European Quality Improvement System (EQUIS) by Dr. Arif Iqbal Rana, Associate Professor, Lahore University of Management Sciences Lahore
2-29	Quality Management System in Engro Chemical Employees High School by Khadim Hussain Khoso, Principal, Engro Chemical Employees High School, Daharki
2-30	Military College Jehlum – Model of Quality & Excellence by Brig. Safdar Ali Shah, Director of Education, Education Directorate, General Headquarters, Rawalpindi Cantt
2-31	Effectiveness of Faculty in Public Sector Universities using Quality Indicators by Dr Ali Sajid, Associate Professor, National University Sciences & Technology, Rawalpindi
2-32	How to improve Teachers Training in Pakistan by Ms Abida Mehmood, Administrator Qurban & Surraya Educational Trust Walton Road, Lahore Cantt
2-33	Best TQM Practices – Guardian's Satisfaction Index – A Case Study by Dr. Nawar Khan, Associate Professor, College of EME , Rawalpindi
2-34	An Evaluation Study for Early Childhood Education by Dr Shahida Sufi, Foundation University College of Education , Islamabad
2-35	Quality Assurance Implementation Framework in Educational Institutions by Kamran Moosa, Chief Executive, Pakistan Institute of Quality Control, Lahore
2-36	Assuring Quality of the Academic Endeavour of the University: Strategies and Issues by Dr. Bernadette Louise Dean (PhD), Head Academic and Student Affairs - Institute for Educational Development, Aga Khan University, Karachi
2-37	Quality of Research in Higher Education by Prof Dr. Mohammad Arfan, Dean, QA & Director, Quality Enhancement Cell, Vice Chancellor's Secretariat, University of Peshawar
2-38	Quality Assurance in Education - HEC Role by Prof. Dr. Riaz Qureshi, Advisor QA, Higher Education Commission, Islamabad
2-39	An Overview of SPS Curriculum for Grooming a Real Literate Personality - Case Study by Syed Adil Shah, Director, SPS College Swat
2-40	Quality Assurance Program in “The Educators“ by Engr Amir Hakeem, Corporate Head Quality Assurance, The Educators, Lahore
2-41	Quality Assurance in Open and Distance Learning by Abid Shah Hussainy, Instructor Environmental Education, Aga Khan University Institute for Educational Development, Karachi
2-42	Habits of Highly Effective Teachers by Abida Mahmood, Administrator, Qurban & Surraya Education Trust, Lahore
2-43	Quality Assurance Framework in the Basic Nurse Education Program in the Country by Dr. Anwar Aziz, Principal, School of Nursing, Mirpur, Azad Jamu & Kashmir
2-44	Prioritizing Key Quality Indicators for Engineering Education using Analytical Hierarchical Process (AHP): Case Study by Mirza Jahanzaib, Professor, Mechanical Engineering Department, UET Taxila
2-45	Building nurturing contexts and teaching communities for rural primary school teachers in Sindh by Dr. Nilofar Vazir, Senior Instructor, Institute for Educational Development, Aga Khan University, Karachi
2-46	How to Obtain Quality in Curricula by Shahid Warsi, Director Research and Training, Association for Academic Quality, Lahore
2-47	Self Assessment in Higher Education by Prof. Dr. Abdul Raouf, Professor & Advisor, University of Management & Technology, Lahore
2-48	Making of Quality Lesson Plan by Khadija Khan, Coordinator, Beaconhouse School Systems, Lahore
2-49	A Progressive Spectrum of Quality Assurance in an Engineering Institutions by Dr. Nawar Khan, Associate Professor, College of EM &E, Rawalpindi
2-50	Quality Assurance in Higher Education: A CheckList by Prof. Dr. Khawaja Amjad Saeed, Principal, Hailey College of Banking & Finance, University of the Punjab
2-51	Quality in Higher Science and Engineering Education - Hitting the Nail Over the Head by Noman Nazar & Syed Muhammad Raza, Computer Science Department, The University of Lahore
2-52	Enhancing Quality of Education & Research Work in Public Sector Engineering Universities by Prof. Mukhtar Hussain Sahir, Dean, Department of Mechanical Engineering, UET Taxila
3 TQM
3-1	An Overview of Implementing TQM in Developing Countries by Kamran Moosa, Head Pakistan Institute of Quality Control
3-2	Hoshin Kanri by Dr. Yoshio Kondo, Professor Emeritus Kyoto University , Japan
3-3	TQM Implementation in Pakistan : Revolutionary vs Evolutionary Approach by Dr. Jamshed H. Khan, Lahore University of Management Sciences (LUMS), Lahore
3-4	Case Study: TQM at Sonera Corporation by Juhani Anttila, Vice President Quality Integration, Sonera Corporation Finland
3-5	Case Study: TQM in Construction Industry by Muhammad Abdul Awal, Managing Director, The Structural Engineers Ltd., Bangladesh
3-6	Case Study: Installing and Sustaining Improvements at Lever Brothers by Motiur Rahman, Manager Quality and TQM Coordinator, Lever Brothers Pakistan Ltd.
3-7	Case Study: Quality Improvement at Citibank N.A. Pakistan by Ehsaan Uddin Ahmed, Quality Director, Citibank NA Global Corporate & Investment Bank, Karachi
3-8	Case Study: PDCA at Work in Public Sector by Brig Ahmad Riza Siddiqi, Director, Inspection and Technical Development, GHQ, Rawalpindi
3-9	Case Study: Shop Floor Reengineering Using Cell Manufacturing by M Raja Chidambaram, Director Productivity, Chenai, India
3-10	Case Study: Employees participation and Kaizen Activities at Packages by Ather Ayub Khan & Ayesha Aziz, Packages Ltd., Lahore
3-11	Policy Management in Hospitals by Kozo Koura, Asahi University , Japan
3-12	Case Study: Quality at Descon Ltd by Nauman Ali Khan, Head Quality Control, Descon Engineering Ltd., Lahore
3-13	Case Study: BestT in Quality Practices at M-Artal Poultry International (Pvt) Ltd by Arshad Maqsood Abbasi, Manager Group Quality Assurance, Artal Granasia – Pakistan
3-14	Quality Culture in Pakistani Organizations, Basic Research Findings by Kamran Moosa, Head, Pakistan Institute of Quality Control
3-15	Case Study: Self Assessment Practice with a TQM Model by Major Nawar Khan (The Corps of Electrical and Mechanical Engineering), The Pakistan Army
3-16	Malcolm Baldrige National Quality Award Self Assessment by Nasir Ahmed, Group Director Human Resources, Rhone-Poulenc Rorer Pakistan (Pvt) Limited
3-17	Case Study: Designing Quality Processes for a Service Organization by Rizvana Ikram, Assistant Vice President, Coopers and Lybrand Consulting
3-18	Designing Organizational Infrastructures for World Class Quality by Kamran Moosa, Head, Pakistan Institute of Quality Control Lahore - Pakistan
3-19	Strategic Quality Management in the Muslim World by Kamran Moosa, Head, Pakistan Institute of Quality Control
3-20	TQM Practices of Bangladesh and Thai Companies by Dr. Muhammad Ziaulhaq Mamun, Associate. Prof. University of Dhaka, Bangladesh
3-21	Quality in Airport Ground Handling Operations by Khurram Nawaz, Quality Planning Officer, DNATA, Dubai International Airport, U.A.E.
3-22	TQM Practices in Indian Organizations by R. Mukundan TQM Consultant, Team consultants, India
3-23	Healthcare Quality Improvement in Pakistani Hospitals by Dr. Gohar Wajid, Ministry of Health, U.A.E.
3-24	Changing Role of Quality Manager by Michael Debenham, Professional Affair Manager, Institute of Quality Assurance, U.K.
3-25	Business Excellence in Modern Competitive Age by Dr. S.M. Naqi, Chairman, SPEL Group of Companies
3-26	Sri Lanka experience in promoting Productivity & Quality Nationwide by Sunil G Wijesinha, President, Sri Lanka Association for the Advancement of Quality & Productivity, Sri Lanka
3-27	Achieving Business Excellence Through Business Excellence Models by Khurram Nawaz, Deputy Manager TQM, Union National Bank, Abu Dahbi U.A.E
3-28	Service and Quality Revolution at UBL: A Journey Well Begun by Umair Chaudhary & Ahsan Rehman, United Bank Limited, Karachi
4 Standards
4-1	Transition Planning from ISO 9000:1994 to ISO 9001:2000 by Muhammad Amjad, Manager Quality Assurance, Newage Cales (Pvt) Ltd., Lahore
4-2	Implementing HACCP by M. Abdul Basit, TUV Academy , Lahore
4-3	Case Study: Quality Management System Implementation in Engineering and Construction by Behram J. Pestonji, Head QA/QC, Habib Rafiq (Pvt) Limited
4-4	Avoiding Pitfalls in Implementing ISO 9000 by Dr. Mir Mohammad Rouzbeh, Executive Director, SGS Iran Limited
4-5	ISO 9000 – Key Skills for Squeezing the Lemon by Naeem Sadiq, Chief Executive, Quality Concerns
4-6	Case Study: Environmental Management System for a Printing Company by Dr. T E Lim, IQCS Certification Singapore
4-7	Case Study: Implementing Quality Management in the Textile Industry in Pakistan by Asif Hussain, Group General Manager, Quality Assurance & H.R. Development, SAPPHIRE, Lahore - Pakistan
4-8	How to enhance QMS effectiveness and efficiency by building a quality culture by Hesam Aref Kashfi, Chairman and M.D., Continuous Improvement Engineering Consultants Tehran, IRAN
4-9	Road Map to CMM Implementation in Software Industry by Muhammad Furqan Khan, Manager Quality Engg. Netsol International Inc.
4-10	Application of ISO 17025, a Quality Model for Laboratories by Nouman Ali Khan, Executive Director, Alpha Plus Systems
4-11	Tick IT -- Putting Software Development into a Higher Gear by Muhammad Midhat Ali, Managing Partner Quality Pakistan
4-12	Implementing JAR 145 in an Airline by Zafar Ahmed Khan, Pakistan International Airline Corporation
4-13	Designing & Implementing An Integrated Management System by Obaidullah Hakeem Khan Kundi, Lead Consultant, Pakistan Institute of Quality Control, Lahore
5 WTO
5-1	An Analytical Overview of WTO Agreements by Syed Habib Ahmed, Secretary Customs, CBR Islamabad
5-2	Quality and Productivity into the Future by Kamran Moosa, CEO, Pakistan Institute of Quality Control, Lahore
5-3	WTO, Quality & Quality Improvements: Pros & Cons and Actions Needed by Prof. Dr. Anwar F. Chishti, Principal Investigator, NWFP Agricultural University, Peshawar
5-4	TRIPS Agreement & Challenges for Pakistan by Majid Ali Wajid, Advocate & WTO Consultant, Lahore
5-5	Product Liability and Safety in the Post WTO Era – Pakistani Perspective by Dr. Khalid Akhtar, Faculty Member, Bahria Institute of Management & Computer Sciences, Islamabad
5-6	Standards, Conformity Assessment and the agenda of South by Muhammad Midhat Ali, Managing Partner & Consultant, Quality Pakistan Karachi
6 Quality Tools
6-1	The Quality Toolbox, Choosing the Right Tool for a Process by Shakil Shahid, Quality Assurance Manager, Klass Textile Mills (Pvt) Limited
6-2	Applying Cost of Quality to Total Quality Management by Johnson Tan Swan San, Principal Consultant JQ Management Pte Ltd, Singapore
6-3	Case Study: Total MRP based MIS in a Small Manufacturer by Syed Nabeel Hashmi, Chief Executive, Thermosole Industries (Pvt) Limited
6-4	Application of QFD (Quality Function Deployment) in Pakistani Organizations by Tariq Ahmed Khan, Indus Motor Co., Ltd. & Irfan Aziz Qureshi, Pakistan Tobacco Co. Ltd.
6-5	Application of Seven New QC Tools by Mohammad Amjad, Manager Quality Control, Newage Cables Limited
6-6	Implementing Cost of Quality by Obaidullah Hakeem Khan, Lead Consultant, Pakistan Institute of Quality Control
6-7	Aircraft Maintenance -- Quality Cost to the Airline by Mahmood Manzoor, Manager Engineering, Pakistan International Airline Corporation
6-8	Building Customer Satisfaction- QFD Case Study by Rozeia Mustafa, Project Manager, Ministry of Science & Technology
6-9	Taguchi Orthogonal Arrays – Tool for Product & Process Optimization by Tariq Ahmed Khan, Senior Manager Product Development, Indus Motor Company Limited Karachi
7 Six Sigma
7-1	Case Study: Six Sigma Quality Improvement at BD Company by Dr. Mohamed A. Rawoof, Senior Quality Management Associate, Six Sigma Resource Team, Becton Dickinson & Company, USA
7-2	Leadership in Quality (Six Sigma Case Study) by Sohail P. Ahmed, Chief Executive, Thal Engineering
7-3	Integrating ISO 9000 with Six Sigma by Kamran Moosa, CEO, Pakistan Institute of Quality Control, Pakistan
7-4	Benchmarking for Best Practices by Prof. Dr. Mohamed Zairi, Juran Chair in TQM, Director of The European Centre for TQM, Bradford School of Management, UK
7-5	The Five Pillars of Organizational Excellence by Dr. H. James Harrington, Chairman of the Board, Harrington Institute Inc. USA
7-6	Design for Six Sigma by Maj. Gen. Mian Salim ud Din (Retd), Chairman Quality and Productivity Society of Pakistan, Pakistan
7-7	Technology - The Ultimate Solution In Six Sigma Dr. Nawar Khan, Associate Professor, National University of Sciences and Technology, Pakistan
7-8	Six Sigma Research Project - Critical Success Factors for Implementing Six Sigma by Obaidullah Hakeem Khan, Lead Consultant, Pakistan Institute of Quality Control, Pakistan
7-9	Six Sigma Project / Case Study - To Reduce Polypropylene Sacks Rejection Rate by Iftikhar Ahmed, Manager Quality Assurance, Syntronics Limited, Pakistan
7-10	Creating a World Class Organization Through “TPM” by Mr. Raghavendran Mukundan, Director, Total Quality Management Consultants, India
7-11	Knowledge Management by Khusro Pervaiz Malik, Vice Chairman Engineering Management, Center for Advanced Studies in Engineering, Pakistan
7-12	Quality Improvement Using Factorial Design by Dr Lim Teow Ek, Associate Professor, Nanyang Technological University, Singapore
7-13	Structural Capital – A Strategic Quality Enabler at Reliance India by Shamsheer Bahadur Sharma, Vice President & Keyur Gunvantray Vora, Senior General Manager, Reliance Industries Limited, India
7-14	SWOT Analysis as a Tool for Formulating Quality Strategy by Nadeem Kureshi & Dr. Ali Sajid, Associate Professor, Centre for Advanced Studies in Engineering, Pakistan
7-15	How to Achieve and Sustain Operational Excellence by Integrating Six Sigma and Lean Practices” by Shafiq Ahmad, Senior Engineer / Lead Engineer, Seagate Technology, Thailand, Thailand Shahid Qureshi, Chairman School of Business Administration, GIFT University, Pakistan
7-16	Six Sigma - “What It Means in Health Care” by Dr. Syed Mairajuddin Shah, Manager Clinical and CME, The Aga Khan University Hospital, Pakistan
7-17	Six Sigma Project / Case Study - Rejection Control in Foundry by Mohammad Omer Siddiqui, QA Engineer, KSB Pumps Company, Limited, Pakistan
7-18	Six Sigma Project / Case Study - Glass Waste and Variation Reduction by Nadeem Alam, Consulting Engineer, Pakistan Institute of Quality Control, Pakistan
7-19	Excellence Model – A Three Stage Implementation Process by Khurram Nawaz, AVP TQM, Union National Bank, U.A.E.
8 Metrology
8-1	Quality Management System of Inspection & Testing Laboratories by Brig (Retd) Muhammad Khalid Masaud, Director TQM Bureau, Lahore Chamber of Commerce and Industry
8-2	Guidelines for Establishing Calibration Systems by Khalid Islam, Principal Scientific Officer, Incharge Calibration Laboratory, Pakistan Council of Scientific and Industrial Research (PCSIR)
8-3	Good Lab Practices in the Food Industry by Tariq Qamar, Manager Quality & Milk Hygiene, CDL Foods Limited
9 Productivity
9-1	Case Study: Productivity Enhancement at Indus Motor Co. Ltd by M. Mohiyuddin, General Manager Indus Motor Co. Ltd Karachi
9-2	Quality and Productivity in the 21st Century, Continuous Improvement Consultant by Hesam Aref Kashfi, Chairman & MD
9-3	Competitiveness: Ignored issue in Pakistani Industry by Dr. Ali Sajid & Sabin Masud, National University of Sciences & Technology
9-4	Quality and Productivity in SMEs by Imran Ahmad Rana, Director Operations, Quality Systems International
9-5	Productivity Audit of a Pakistani Company by Farzana Jabeen,
9-6	Continuous Improvement in Quality & Productivity through Integrated Lean Management by Dr. Nawar Khan, Associate Professor, College of EME (NUST), Rawalpindi
9-7	Innovation and Competitiveness by Prof. Zia Ahmad Jan, Program Director, Defence School of Business Education, DHA Karachi
9-8	Strategic issues for Enhancing Competitiveness by Dr. Ali Sajid, Associate Professor, Centre for Advance Studies in Engineering, Rawalpindi
9-9	Productivity & Quality Improvement through Overall Equipment Effectiveness by Turab Ali Khan, SMD Manager, Pakistan Tobacco Company, Akora Khattak
9-10	Productivity Enhancement Through Technology Diffusion by Ijaz Yusuf, Manager Productivity Improvement, Packages Limited, Lahore
10 Software Quality
10-1	Software Quality Testing by Engr. Muhammad Zubair, Sir Adamjee Institute of Technology,
11 Human Resource
11-1	Total Productive Culture by Sirajuddin Khan, Senior Manager, Bolan Castings Ltd., Karachi
11-2	Lead the Change from Inside Out: Principles and Practice of Motivation by Faiez H. Seyal, Managing Director, ACE Development Dimensions, Lahore
11-3	Case Study: Performance Evaluation of CSAPL by Nadir Mazhar, General Manager, Crescent Steel and Allied Products Limited
11-4	Case Study: Achieving Quality through Human Resource Development by Dr. S.M. Naqi, Chairman, SPEL Group of Companies Lahore Pakistan
11-5	From One-Way Training to Network Type Learning in Quality Education by Dr. Yoshio Kondo, Professor Emeritus, Kyoto University, Kyoto, Japan
11-6	Human Resource Information System by Khusro P. Malik & Dareema Rahman,
11-7	Accident Prevention through a Quality - Human Factors Program by Shakil Ahmed Siddiqui, Instructor Engineer, Pakistan International Airline Corporation
11-8	Culture, Quality and Productivity in the Wake of WTO Regime by Dr. A. Rashid Kausar, Dean, School of Business & Economics, University of Management & Technology, Lahore
12 Social Quality
12-1	Challenges in the Social Dimension of Quality Management by Mr. Kamran Moosa - CEO, Pakistan Institute of Quality Control, Lahore - Pakistan
12-2	The Impact of Total Quality Management on Corporate Performance by Dr. Vinod R. Singhal - Professor of Operations Management, Georgia Institute of Technology College of Management, Atlanta, USA
12-3	Impact of Organizational Culture on Success of TQM/ISO 9000 program by Mr. Turab Ali Khan - Product Assurance Manager, Pakistan Tobacco Company, Akora Khattak - Pakistan
12-4	Key Recommendations to Management Systems Consultants by Mr. Mehdi Khademi Zanjani - Managing Director, International Certifications Limited, Tehran - Iran
12-5	Impact of Total Quality Management (TQM) On Processes and Products in General Tyres & Rubbers Co. Ltd. by Mr. Ghulam Yasin Shaikh, Assistant Professor, Mehran University of Engineering and Technology Jamshoro
12-6	Changing Workplaces: Healing the Organizational Soul by Mr. Faiez H. Seyal, CEO, ACE One, Lahore - Pakistan
12-7	Best 5S Practices in Indian Organizations by Mr. Raghavendran Mukundan - Director, Total Quality Management Consultants, INDIA
12-8	Code of Ethics for Quality Engineers in Industries by Mr. Muhammad Mushtaq Tariq, Engineer, National Engineering & Scientific Commission (NESCOM), PAKISTAN
12-9	Success Stories of Japanese Management Practices in Pakistan by Mr. Fasihul Karim Siddiqui, Director Personnel & Administration, Material Operations & Progressive Manufacturing, Hinopak Motors Limited PAKISTAN
12-10	Filipino-Japanese Interaction: Perspectives and Impact of Cross-Cultural Management Skills in the Global Workplace by Ms. Cristina E. Francisco - Adviser and Past President, Philippine Cultural and Technical Association of Returned Overseas Scholars, PHILIPPINES
12-11	Impact of Total Quality Management (TQM) On Processes and Products In General Tyres & Rubbers Co. Ltd. by Ghulam Yasin Shaikh, Assistant Professor, Mehran University of Engineering and Technology, Jamshoro - PAKISTAN
12-12	Organization's Qualityology and Cultural Changes by Mr. Khurram Nawaz - Quality Planning Superintendent, Strategic Quality Planning Department, Dubai International Airport, U.A.E.
12-13	The Impact of Total Quality Management on Corporate Performance by Dr. Vinod R. Singhal - Professor of Operations Management, Georgia Institute of Technology College of Management, Atlanta, USA
12-14	Design of Experiments in Life-Time Data Analysis with Censored Data by Dr. Abdul Hannan Chowdhury - Associate Professor, School of Business and Director, Career & Professional Development Services North South University, Dhaka, BANGLADESH
12-15	TOP Management Commitment for TQM A Process Model by Mr. Nadeem Yousaf, Senior Software Quality Assurance Engineer, eWorx International (Pvt) Limited, Lahore - PAKISTAN
12-16	Catalysts for Change The Unique Culture Behind NADRA's Success A Case Study by Mr. Zia Ahmad Jan - General Manager Human Resource, & Farheen Moeen, National Database & Registration Authority (NADRA), Islamabad - PAKISTAN
12-17	Code of Ethics for Quality Engineers in Industries by Mr. Muhammad Mushtaq Tariq, Engineer, National Engineering & Scientific Commission (NESCOM), PAKISTAN
12-18	The Role of Culture in Successful Implementation of Quality Initiatives by Dr. Nawar Khan, Professor, College of Electrical & Mechanical Engineering, National University of Sciences & Technology, Islamabad - PAKISTAN
12-19	Management Systems, Human Behavior and Business Excellence by Mr. Imran Ahmad Rana - Management System Head, Treet Corporation Limited, Lahore
12-20	Service Quality Dimensions, Models, and Tools by Obaidullah Hakeem Khan Kundi, Manager Quality Assurance, Bank Alfalah Limited, Lahore
12-21	Role of Human and Social Attributes in Quality Culture of an Organization by Waqas Anwar, Assistant Manager, Air Weapons Complex, PAKISTAN
12-22	Standardization in State Enterprise for Sustainable Growth in Manufacturing Sector by Colonel Asif Iqbal Butt, General Manager Quality Assurance, National Engineering & Scientific Commission (NESCOM), PAKISTAN
12-23	Strategies for Human Resource Practices in the Context of Total Quality Movement by S. Venkatraman, Vice President HR, DELPHI-TVS Diesel Systems Ltd, INDIA
12-24	How to Bring about Cultural Changes in the Organizations and Steps Needed for Quality Improvement Programs by Deepak M Rage, Head HR, Technical Operations & Development, Sandoz (Pvt) Ltd. INDIA

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